1. Contact
  2. Medical information, adverse event and compliance reporting

Medical information and adverse event reporting

We care about your questions and concerns

Please contact Santen if you wish to make

     … scientific or medical enquiries about Santen products

     … a report on an adverse event for a Santen product

     … a product quality complaint about a Santen product

If you are a patient, PLEASE NOTE: As a pharmaceutical company we are not allowed to provide any personal medical advice to patients or their families. Please contact your healthcare professional. We'll be happy to answer your other questions and receive your feedback on our products.

In order to enable us to process your feedback or question successfully, it is important that you provide us with the following information:

  • First name and surname
  • Telephone number
  • Email address
  • Country of residence
  • Product (name, batch number)
  • Message
  • Are you a healthcare professional? If yes, please specify.
  • May we contact you for further information if needed? Do you wish us to contact you in any case?

Please contact by phone or email: 

Tel: +44 (0) 345 075 4863 


Compliance reporting 

The Speak Up Portal is a confidential reporting platform designed to help the people at Santen, its associates, stakeholders, and other interested parties report any wrongdoings and/or misconduct. It consists of an online portal, a mobile website and toll-free telephone lines through which potential violations of our Code of Practice or other internal and external regulations can be reported. The Speak Up Portal is available 24 hours a day, 7 days a week, and offers a translation service that can handle the language requirements of the global environment in which Santen operates.

Report ethics-related issues anonymously.